Refund policy

At Dermeli, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging. Due to the nature of skincare products, we cannot accept returns on opened or used items for hygiene reasons.

Damaged or Faulty Items If your order arrives damaged or defective, please contact us within 7 days of receiving your order at dermeli26@gmail.com with your order number and a photo of the issue. We'll arrange a replacement or full refund promptly.

Refund Process Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days back to your original payment method.

Non-Returnable Items

• Opened or used skincare products
• Items purchased on sale or with a discount code

Late or Missing Refunds If you haven't received your refund within 7 business days, please check with your bank first, then contact us at dermeli26@gmail.com